Cisco

Section 1: Describing the Cisco Collaboration Solutions Architecture
- Overview of Cisco Collaboration Solutions Architecture
- Collaboration Deployment Models
- Licensing
- High Availability
- Capacity Planning
- Security Requirements
- Discovery 1: Using Certificates
- Disaster Recovery
- Dial Plan
- IP Network Protocols
- Discovery 2: Configure IP Network Protocols
- Codecs
Section 2: Exploring Call Signaling over IP Networks
- IP Phone Initialization
- Single Site On-Cluster Calling
- Single Site On-Cluster Call Setup Troubleshooting
- Describe the Call Setup and Teardown Process
- Describe SIP Call Signaling for Call Setup and Teardown
- Discovery 3: Configure and Troubleshoot Collaboration Endpoints
- Discovery 4: Troubleshoot Calling Issues
- Compare the Call Control Protocols
- Describe DTMF Signaling over IP Networks
Section 3: Integrating Cisco Unified Communications Manager LDAP
- Overview of LDAP Integration in Cisco Unified Communications Manager
- LDAP Synchronization in Cisco Unified Communications Manager
- LDAP Authentication in Cisco Unified Communications Manager
- LDAP Attribute Mapping in Cisco Unified Communications Manager
- LDAP Considerations in Cisco Unified Communications Manager
- Access Control Groups in Cisco Unified Communications Manager
- Feature Group Templates in Cisco Unified Communications Manager
- Discovery 5: Configure and Troubleshoot LDAP Integration in Cisco Unified Communications
Section 4: Implementing Cisco Unified Communications Manager Provisioning Features
- Overview of Provisioning Options
- Discovery 6: Deploy an IP Phone Through Auto and Manual Registration
- Self-Provisioning Prerequisites
- Self-Provisioning Components
- Self-Provisioning Authentication Modes
- Discovery 7: Configure Self-Provisioning
- Batch-Provisioning Tools
- Discovery 8: Configure Batch Provisioning
Section 5: Exploring Codecs
- Define Codecs
- Compare Audio Codecs
- Compare Video Codecs
- Evaluate the Effects of Encryption on Codecs
- Discovery 9: Explore the Cisco VoIP Bandwidth Calculator
- Describing Call Admission Control
- Discovery 10: Configure Regions and Locations
Section 6: Describing Dial Plans and Endpoint Addressing
- Dial Plan Overview
- Dial Plan Components and Their Functions
- Endpoint Addressing
- Overview of Cisco Unified Communications Manager Call Routing
- Cisco Unified Communications Manager Call-Routing Logic
- Address Methods and Digit Analysis
- Variable-Length Patterns, Overlapping Patterns, and Urgent Priority
- Discovery 11: Implement Endpoint Addressing and Call Routing
Section 7: Implementing MGCP Gateways
- Overview of MGCP Gateways
- MGCP Gateway Implementation
- Path Selection in Cisco Unified Communications Manager
- Route Groups
- Route Lists and Route Patterns
- Digit Manipulation in Cisco Unified Communications Manager
- Discovery 12: Implement PSTN Calling Using MGCP Gateways
Section 8: Implementing Voice Gateways
- Overview of Dial Peers
- Discovery 13: Configure and Troubleshoot ISDN PRI
- Discovery 14: Examine Cisco IOS Gateway Inbound and Outbound Dial-Peer Functions
- Digit Manipulation Features on Cisco IOS Gateways
- Discovery 15: Implement and Troubleshoot Digit Manipulation on a Cisco IOS Gateway
- Codec and DTMF-Relay Selection on Cisco IOS Gateways
Section 9: Configuring Calling Privileges in Cisco Unified Communications Manager
- Calling Privileges Overview
- Partitions and CSSs
- Partition and CSS Considerations
- Traditional-Approach Example: Single Site
- Traditional-Approach Example: Multiple Sites
- Time-of-Day Routing
- Client Matter Codes and Forced Authorization Codes
- Discovery 16: Configure Calling Privileges
Section 10: Implementing Toll Fraud Prevention
- Toll Fraud Prevention Overview
- Cisco Unified Communications Manager CoS for Toll Fraud Prevention
- Discovery 17: Implement Toll Fraud Prevention on Cisco Unified Communications Manager
Section 11: Implementing Globalized Call Routing
- Overview of Multisite Dial Plans
- Globalized Call Routing Overview
- Globalized Call Routing Number Formats
- Globalization of Localized Call Ingress
- Localization During Call Egress
- Discovery 18: Implement Globalized Call Routing
Section 12: Implementing and Troubleshooting Media Resources in Cisco Unified Communications Manager
- Media Resources Overview in Cisco Unified Communications Manager
- Media Resource Selection and Access Control in Cisco Unified Communications Manager
- Describing the Annunciator Feature
- Describing Unicast and Multicast MOH Characteristics
- Audio and Video Conference Bridge Devices
- Cisco Meeting Server Platforms
- Cisco Meeting Server Call Capacity
- Comparison of Audio-Conference Bridges
- Audio and Video Conference Bridge Integration Options
- MTP and Transcoder Devices
- MTP and Transcoder Requirements
Section 13: Describing Cisco Instant Messaging and Presence
- Describe Cisco IM and Presence Features and Architecture
- Compare the Protocols XMPP and SIMPLE SIP
- Clustering
- Describe Cisco Unified Communications IM and Presence Components and Communication Flows
Section 14: Enabling Cisco Jabber
- Cisco Jabber Deployment Modes
- Cisco Jabber Operational Modes
- Discovery 19: Deploy an On-Premise Cisco Jabber Client for Windows
Section 15: Configuring Cisco Unity Connection Integration
- Overview of Cisco Unity Connection Integration
- SIP Integration
- Typical Integration Mistakes
- Integration Considerations
- Discovery 20: Configure the Integration Between Unity Connection and Cisco UCM
- Discovery 21: Manage Unity Connection Users
Section 16: Configuring Cisco Unity Connection Call Handlers
- Call Handler Overview
- System Call Handler
- Caller Input
- Operator Call Handler
- Goodbye Call Handler
- Directory Handler
- Interview Handler
Section 17: Describing Collaboration Edge Architecture
- Describe Collaboration Edge (Expressway-C, -E)
- Describe Supported Services for B2B Collaboration
- Describe Prerequisites for Mobile and Remote Access
- Describe Service Discovery
- Explore Expressway Settings for MRA
- Describe Cisco Unified Border Element (CUBE)
Section 18: Analyzing Quality Issues in Converged Networks
- Converged Networks
- Available Bandwidth
- Components of Network Delay
- End-to-End Delay Calculations
- Jitter
- Packet Loss
Section 19: Defining QoS and QoS Models
- QoS Defined
- Network Traffic Identification
- Divide Network Traffic into Classes and Define Policies
- QoS Mechanisms
- QoS Models
- DSCP Encoding
- Expedited Forwarding and Assured Forwarding
- AF Drop Probability
- Class Selector
Section 20: Implementing Classification and Marking
- Classification and Marking Overview
- Classification and Marking at the Network and Data Link Layers
- QoS Service Class
- Cisco Marking Recommendations
- QoS Markings in a SIP Call Flow
- MQC Classification and Marking Options
- Discovery 22: EAI: Configure QoS
Section 21: Configuring Classification and Marking on Cisco Catalyst Switches
- Campus Classification and Marking
- Overview of QoS Trust Boundaries
- Ingress QoS Models
- QoS Marking and Table Maps
- Internal DSCP